NotixEmail support
support@getnotix.com
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings → [your name] → Subscriptions → Notix and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid renewal. You keep Pro until the period ends.
I paid but Pro isn't active. How do I restore it?
Open the Pro screen in Notix and tap Restore. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't work, email us with the date of purchase and we'll sort it out.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my account and data?
In Notix, open Settings → Delete account. This permanently deletes your courses, notes, chats, quizzes, podcasts and progress. Deleting your account does not cancel an active subscription, so cancel it in your Apple ID settings as well.
Which files can I upload?
PDF, Word, PowerPoint and text files, YouTube links, audio and lecture recordings, photos and scans of your notes, pasted text, or simply a topic name.
A course failed to generate. What should I do?
- Check your internet connection and try again.
- Very large or image-only PDFs can take longer. Try splitting a large file into chapters.
- If it keeps failing, email us the file type and size, and we'll investigate.
Is my material used to train AI models?
No. Your uploads are not used to train our AI models, and we don't sell your personal data. Read the full privacy policy.